Help & Support
Clear answers, real support, and transparent system status for your infrastructure.
Guides
Practical guides on booking, deposits, galleries, scheduling, and client handoff.
Browse guidesWhat ships next
See what is live today, what is in early access, and what is planned.
See feature statusWhat we can help with
Select a topic to route your request correctly.
How support works
- No chatbots or AI agentsYou will always speak directly to a qualified human engineer.
- Specialist HandlingRequests are routed to product specialists, not general support.
- Guaranteed ResponseAll tickets acknowledged within 4 business hours.
Quick shortcuts
Direct links to common system actions.
Can't find what you're looking for?
Contact supportSupport questions
How quickly does Karavex support respond?
All tickets are acknowledged within 4 business hours. Most issues are resolved same day by a product specialist — no chatbots, no AI agents.
Is support available on all plans?
Yes. Every plan includes access to the help center and direct human support. Requests are routed to product specialists, not a general support queue.
How do I set up my first booking page?
The onboarding guide covers service setup, availability rules, deposit collection, and going live. For complex setups, the support team can help map your requirements to Karavex configuration.
Can I contact Karavex sales for plan or pricing questions?
Yes. Use the contact form and select a topic — your request is routed to the team best placed to help, whether that is support for a technical issue or sales for plan and onboarding questions.