How quickly does Karavex support respond?

All tickets are acknowledged within 4 business hours. Most issues are resolved same day by a product specialist — no chatbots, no AI agents.

Is support available on all plans?

Yes. Every plan includes access to the help center and direct human support. Requests are routed to product specialists, not a general support queue.

How do I set up my first booking page?

The onboarding guide covers service setup, availability rules, deposit collection, and going live. For complex setups, the support team can help map your requirements to Karavex configuration.

Can I contact Karavex sales for plan or pricing questions?

Yes. Use the contact form and select a topic — your request is routed to the team best placed to help, whether that is support for a technical issue or sales for plan and onboarding questions.

Help & Support

Clear answers, real support, and transparent system status for your infrastructure.

Documentation

Setup guides, detailed workflows, billing policies, and permission structures.

Browse docs

Contact Support

Direct line to specialists. Average response time under 24 hours.

Open ticket

System Status

Live infrastructure uptime monitoring and past incident history.

Check status

What we can help with

Select a topic to route your request correctly.

Account & Access Billing & Invoices Calendar Sync Permissions & Roles Data Export API & Integrations

How support works

No chatbots or AI agentsYou will always speak directly to a qualified human engineer.
Specialist HandlingRequests are routed to product specialists, not general support.
Guaranteed ResponseAll tickets acknowledged within 4 business hours.

Quick shortcuts

Direct links to common system actions.

Settings /Billing Settings /Team Settings /Data Export Documentation /API

Can't find what you're looking for?

Contact support